The confirmation of your order will be sent via email to the address provided at check-out. You may also view your order status by logging into My Account.
UPS is our preferred carrier to ensure your order arrives as soon as possible. For other arrangements or special handling, please contact customer service. Items typically ship in 1 business day and arrive within 2-6 business days. For items that are personalized with engraving or monogramming, please allow an additional 1-2 business days for delivery.
SHIPPING & HANDLING CHARGES
Shipping & handling charges are vary when you select TWO DAY or NEXT DAY delivery options at checkout. Delivery times are not guaranteed and will vary based upon specific order, carrier as well as the time of year.
Whether it is your anniversary or last minute birthday present, we understand there are special circumstances. Call or email customer service to arrange for a special delivery. These options may incur additional charges.
If your NTRE purchase is a gift, you may ship directly to an alternate address at no additional charge.
If you can’t wait to receive your items, two express delivery options are available.
- TWO DAY should arrive two business days after shipping if ordered by 3PM EST Monday through Friday.
- NEXT DAY should arrive the next business day if ordered by 3PM EST Monday through Friday.
Please note: two day or next day express orders placed Friday after 3PM EST, Saturday or Sunday will be processed the following business day.
Delivery times are not guaranteed and may vary based upon the carrier as well as the time of year.
DELIVERY TO INTERNATIONAL DESTINATIONS
NTRE offers international delivery. We send shipments within Russia and Europe via selected Mail carriers or by courier. Please check the details at firstname.lastname@example.org
DELIVERY TO POST OFFICE BOXES
We do not ship to Post Office Boxes (PO BOXES).